Errors are dismissed
Individuals do not share information with others about potential or actual problems
They will be unwilling to do extra work
Employees no longer feel psychologically safe.
Listen to feedback
Do not make excuses for powerful instigators
Heed warning signals
When reported, take action immdiately
Stories about how a company deals with crisis as reflected by AIG’s payout of millions in bonuses to the unit that led to the need for the government bailout.
Stories about how status considerations work when rules are broken as reflected by the CEO (Tom Watson) of IBM being confronted by a security guard because he was not wearing an ID badge.